You've built something real. Now, you need the machine that runs it.
We help founders build the operational infrastructure their companies need to scale.
Support costs scaling linearly with your customer base. A vendor stack built under pressure, and over budget. Customers churning in the first 30 days because no one rebuilt the onboarding after the product changed. A leadership team rowing in opposite directions.
These aren't inevitabilities. You can run a smoother, more cost-efficient business. We've done it, repeatedly, at companies just like yours.
The Operating Record
Built across fintech, banking, and B2B SaaS. Seed to Series C through PE-backed portfolio.
How We Work Together
Two models. One for companies that need a specific problem solved fast. One for founders who need an operator in the room.
Audits & Sprint Projects
Fixed Scope, Fixed PriceA defined problem with a defined outcome. A fixed price before we start. Sprint engagements typically run 4–12 weeks and end with something built. Here are examples of sprints we've run.
The AI Support Transformation
Your support costs are scaling with headcount. They don't have to.
We build a Human + AI support layer from the ground up: tooling selection, workflow design, knowledge base architecture, agent configuration, and team training. Everything you need to run support at a fraction of the cost — without sacrificing the customer experience.
Outcome
At fintechs like Loop Financial and North One, this translated to more than 4x the number of AI-handled support tickets and a 50%+ improvement on cost-to-serve, while also maintaining CSAT targets.
The Vendor Stack Audit
You made tooling decisions fast, under pressure, without scalability in mind. Now you're paying for seats you don't use and contracts you can't justify.
We audit your full operational stack, identify what to cut, what to consolidate, and what to replace — and negotiate the exits where needed.
Outcome
At North One, a full vendor reorchestration reduced costs by 51% across the operational stack.
The Onboarding Efficiency Sprint
Your customers are most fragile in the first 30 days. Most companies spend those days teaching customers how to use the product instead of showing them why it was worth buying.
We map your current onboarding funnel, identify the aha moment, and rebuild the path to it — with the right human touches and the right automation at every step.
Outcome
At North One, rebuilding the new customer zero-state experience doubled activation rates.
Fractional COO / Head of Ops
RetainerFor founders who need an experienced operator in the room — not a report. Not a presentation. An operator who owns the function, builds the team, and is accountable to outcomes.
Fractional engagements are typically 1–3 quarters, 1–3 days per week, with cash and advisory equity to align incentives with your outcome.
What We Own
Customer Support, Success, Onboarding, GTM and/or Vendor Management. We join your team, run the function, build the playbooks, hire and coach the team, and configure the AI layer — in the same breath.
What You Get
Operators who have scaled customer-facing orgs from zero to $30MM+ ARR, managed P&Ls, built AI-assisted teams, and lived through the full startup lifecycle — without the cost or risk of a full-time executive hire.
The Operating Model
Our AI operating model is built from deployment experience, not theory. We've launched AI support agents handling 30%+ of conversation volume, built custom QA and voice-of-customer agents in-house, and run the transitions that cut cost-to-serve by 50% while maintaining the customer experience.
The model behind all of it is the same: AI handles the repeatable work at volume, humans own the judgment calls, the exceptions, and the customer relationships. The shape of your teams changes, and they get real leverage.
That's the difference between a team running on hero-mode and one that repeatedly performs at scale.
Why Tended?
Builders, not advisors
Internal tooling is chronically underinvested in because it competes for the same engineering cycles as revenue-generating features. Our operators build the tools and workflows themselves — no ticket required, no sprint backlog to join.
Operators at every altitude
We've been the people doing the work and the people setting the strategy — sometimes in the same week. That range matters at the stage you're at. You don't need a firm that only flies at 30,000 feet.
We've lived the full lifecycle
Pre-revenue to acquisition, multiple times. We know what breaks at Seed, what breaks at Series A, and what breaks when you raise too much and grow too fast. That last one especially.
Who This Is For
We work best with founders who do not believe in growing at all costs. Typically Seed to Series C, or bootstrapped businesses running lean. Also PE-backed companies looking to implement AI and drive cost efficiency across their portfolio.
The right engagement usually starts with one of these problems: support headcount outpacing revenue, a bloated vendor stack, a team that's misaligned on priorities, or an ops function that can't keep pace with the business.
Pricing
We are operators, not career consultants. Every structure we use is designed to align our outcome with yours.
Audits & Sprint Projects
Fixed Scope, Fixed PriceSprint engagements are scoped and priced before we start. No hourly billing, no overages, no ambiguity.
Typical Range
$15,000 – $45,000
*depending on scope and duration
Fractional COO / Head of Ops
RetainerRetainer engagements are structured as a monthly cash fee plus advisory equity — so we have real skin in the outcome, not just the hours.
Structure
Monthly cash retainer + advisory equity (typically 0.1–0.25%).
This is how we treat your company like it's ours. We share in the growth.
Let's talk.
If the problems on this page sound familiar, reach out. We'll get back to you quickly.