You've built something real. Now, you need the machine that runs it.
I help founders build the operational infrastructure their companies need to scale.
Support costs scaling linearly with your customer base. A vendor stack built under pressure, and over budget. Customers churning in the first 30 days because no one rebuilt the onboarding experience after the product changed. A leadership team, and their respective departments, rowing in opposite directions.
These aren't inevitabilities with growth. You can run a smoother, more cost-efficient and performant business. Let me show you how.
I'm Brandon, and I've spent the past 12 years building customer-facing operations and GTM teams at high-growth startups, from pre-revenue through acquisition. Over the past 18 months, I've gone full AI-native, implementing AI + human teams and building custom AI solutions for companies like North One and Loop Financial.
How We Work Together
Two models. One for companies that need a specific problem solved fast. One for founders who need an adult in the room.
Audits & Sprint Projects
Fixed Scope, Fixed PriceA defined problem. A defined outcome. A fixed price before we start. Sprint engagements run 4–12 weeks and end with something built — not just recommended.
The AI Support Transformation
Your support costs are scaling with headcount. They don't have to.
I'll build a Human + AI support layer from the ground up: tooling selection, workflow design, knowledge base architecture, agent configuration, and team training. Everything you need to run support at a fraction of the cost — without sacrificing the customer experience.
Outcome
At North One, this meant ~50% reduction in cost-to-serve and 92% CSAT maintained through the transition.
The Vendor Stack Audit
You made tooling decisions fast, under pressure, without scalability in mind. Now you're paying for seats you don't use and contracts you can't justify.
I'll audit your full operational stack, identify what to cut, what to consolidate, and what to replace — and negotiate the exits where needed.
Outcome
At North One, a full vendor reorchestration reduced costs by 51% across the operational stack.
The Onboarding Efficiency Sprint
Your customers are most fragile in the first 30 days. Most companies spend those days teaching customers how to use the product instead of showing them why it was worth buying.
I'll map your current onboarding funnel, identify the aha moment, and rebuild the path to it — with the right human touches and the right automation at every step.
Outcome
At North One, rebuilding the new customer zero-state experience doubled activation rates.
Fractional COO / Head of Ops
RetainerFor founders who need an experienced operator in the room — not a report. Not a presentation. An operator who owns the function, builds the team, and is accountable to outcomes.
Fractional engagements are typically 1–3 quarters, 1–3 days per week, with cash and advisory equity to align incentives with your outcome.
What I Own
Customer Support, Success, Onboarding, GTM and/or Vendor Management. I join your team, run the function, build the playbooks, hire and coach the team, and configure the AI layer — in the same breath.
What You Get
An operator who has scaled customer-facing orgs from zero to $30MM+ ARR, managed P&Ls, built AI-assisted teams, and lived through the full startup lifecycle — without the cost or risk of a full-time executive hire.
The Operating Model
At NorthOne, I launched an AI support agent that handled 30% of all conversation volume, and built two custom supporting AI agents in-house: one for QA reviews and one for surfacing voice-of-customer insights from customer conversations. This cut our cost-to-serve by 50%.
I recently built Co-Op, a goal setting and tracking app for AI-enabled teams. It's being used in the field to better align how fast-moving teams execute on company goals.
The model behind all of it is the same: AI handles the repeatable work at volume, humans own the judgment calls, the exceptions, and the customer relationships. The shape of your teams changes, and they get real leverage. That's the difference between a team running on hero-mode, and one who repeatedly performs at scale.
Why Me?
Builder, not just advisor
Internal tooling is criminally underinvested in, because it steals development cycles from revenue generating features. I don't need to wait for Engineering to build these tools or workflows; I build them myself in Claude Code.
Operator at every altitude
I've been the person doing the work and the person setting the strategy — sometimes in the same week. That range matters at the stage you're at. You don't need someone who only flies at 30,000 feet.
I've lived the full lifecycle
Pre-revenue to acquisition, multiple times. I know what breaks at Seed, what breaks at Series A, and what breaks when you raise too much and grow too fast. That last one especially.
Who This Is For
I work best with founders who do not believe in growing at all costs. Typically Seed to Series C or bootstrapped businesses. Also PE-backed businesses who want to implement AI and drive cost efficiency.
The right engagement usually starts with one of these problems: support headcount outpacing revenue, a bloated vendor stack, a team that's misaligned on priorities, or an ops function that can't keep pace with the business.
Pricing
I am an operator, not a career consultant. Every structure I use is designed to align my outcome with yours.
Audits & Sprint Projects
Fixed Scope, Fixed PriceSprint engagements are scoped and priced before we start. No hourly billing, no overages, no ambiguity.
Typical Range
$15,000 – $45,000
depending on scope and duration (4–12 weeks)
Fractional COO / Head of Ops
RetainerRetainer engagements are structured as a monthly cash fee plus advisory equity — so I have real skin in the outcome, not just the hours.
Structure
Monthly cash retainer + advisory equity (typically 0.1–0.25%).
This is how I treat your company like it's mine. We share in the growth.
Let's talk.
If the problems on this page sound familiar, reach out. I respond to every message personally.